Elements and Performance Criteria
- Determine stakeholder information needs
- Determine and confirm exact nature of information needs with relevant stakeholder
- Discuss options for satisfying requests with relevant stakeholder, taking into account any specific requirements
- Keep relevant stakeholder informed of delivery progress
- Recommend alternative options to fulfil relevant stakeholder information needs, where required
- Clarify details of required information resources
- Search external and networked sources
- Complete information search based on knowledge of external and networked sources
- Check availability of information resources from external and networked sources by searching catalogues for items already held, and electronic databases
- Identify reciprocal interlibrary lending networks and document delivery systems and services to source required information
- Seek assistance to source information that is difficult to locate
- Obtain and return information
- Complete and despatch requests to external sources using organisational standards, systems and procedures
- Monitor requests to and from external sources and follow-up, as required
- Check condition of information resources received from external sources and confirm they meet relevant stakeholder needs
- Monitor receipt of electronic documents and present to customers using approved delivery methods
- Confirm compliance with copyright legislation in relation to supply of photocopied or electronic documents
- Take action to recall material, where required, and return to provider in the required condition
- Inform provider of difficulties in relation to return of material and take action